Case study of an engaged social media team: Squarespace
Monday, October 13, 2014 at 2:21PM
Robert N. Yale

I use Squarespace as the content management system for my personal website and blog. I love the ease of use of their powerful backend content management systems, and the complete customizability and scalability of sites built on their platform.

Today, as I was getting ready to write a new blog post, I navigated to my website, only to discover that the entire domain was down. I checked with my domain registrar and verified that my domain settings were correct. Finding that they were, I hopped on to Twitter to see if anyone else had tweeted anything about down websites. I found a user with the same complaint:

@Squarespace PLEASE HELP!!! Case #1298474 Site is down. So frustrating in the situation like this that there's nobody to call.

— Mark (@Mark10023) October 13, 2014

After some troubleshooting, I found that I could access my website using the **** URL, which is created by default when you use Squarespace as your host. I relayed this back to @Mark10023:

@Mark10023 @Squarespace My site is down too. Accessible via the **** URL, though.

— Robert N. Yale (@robertyale) October 13, 2014

Within a few minutes, I received a message from @SquarespaceHelp, an account that I hadn't actually included in my conversations with @Mark10023:

@robertyale Are you still seeing an issue?

— Squarespace Help (@SquarespaceHelp) October 13, 2014

After checking, I confirmed that my site was indeed back up and running:

@SquarespaceHelp Nope, it's back up. Thanks!

— Robert N. Yale (@robertyale) October 13, 2014

Squarespace, in addition to being an excellent web host, provided a stellar example of proactive engagement via social media. They didn't wait for me to file a problem ticket - they fixed the problem and then immediately reached out via social media to confirm that the problem was solved.

If you're looking for an excellent web host, I highly recommend Squarespace!


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